Returns & Refunds
Items are made to order, therefore, all sales are final. If for some reason you are not happy with your order once received, please let me know as soon as possible. I will do my very best to make everything satisfactory for you.
You are able to cancel your order and request a full refund within 2-hours from placing your order. After the 2-hour window has closed, your order has been placed into the production queue and can no longer be cancelled as supplies and/or fabrics have been printed to fulfill your order. The only exception to override a cancellation policy is if the shop does not meet the turnaround time promised at the time of purchase, at which point, the buyer is entitled to cancel their order and request a full refund. In the event the shop waives the cancellation policy any other reason, a $5 restocking fee will be deducted from the refund amount.
Current turnaround time is an estimated 3-4 WEEKS unless otherwise stated during a sale, please take notice when placing your order and keep this in mind if you are shopping for an upcoming trip. For orders containing two or more items, please allow an additional week for your order to be fulfilled. If I am behind on schedule due to volume, I will immediately notify you of my intended ship date. This excludes RUSH orders that have paid to be prioritized. If you have an upcoming trip or need by date (after estimated turnaround window) please add a buyers note to your order with said date so I'm aware of the deadline in the event of delays, otherwise there is no guarantee of arrival by that time.
Upon delivery of your ears, if there is internal damage (directly associated with production, not shipping damages) contact the shop via email at firstname.lastname@example.org within 3 days of delivery, the shop will cover shipping costs on ears that are to be exchanged due to production damages. In all other cases, buyer will be responsible for return shipping.
Orders that are damaged by USPS are out of my control and TMB will not be held responsible. Should your package arrive damaged by USPS, you will need to file a claim with USPS online within the timeframe specified (click here). You must retain the damaged items and the original packaging until your claim is settled. If your order included insurance, USPS will process your claim and it will be settled with them. The shop will not be able to provide updates or information about your claim, you will need to communicate directly with USPS.
Orders that are lost and/or delayed by USPS are out of my control and TMB will not be held responsible. Should your package get lost in the mail and/or never arrive, you will need to file a claim with USPS online (click here) within the timeframe of the service used.